The following message has been sent to our full list of SiteGrinder users.
Dear Media Lab Customer,
We have a very unfortunate announcement to make. After almost 20 years of creating innovative multimedia and web productivity tools we are forced to close our doors. Media Lab is in the process of officially dissolving as a corporation.
As many of you know we have been having crippling financial challenges for the last eighteen months and as a result have lost a number of key employees. As a small company with modest sales and no investor support we have been unable to return to sustainability from this. Media Lab's managers have been working without compensation for many months in an attempt to find investors to help turn things around. At this point we have exhausted every realistic avenue and have had to make the decision that no business owner wants to even contemplate.
This will be a major disruption but not a total dead end. At this time we will entertain serious offers from any party who would like to take over the SiteGrinder project and has the means to do so. (Contactsales@medialab.com) We are already in talks with one group that has expressed interest. If no agreement of this kind is reached then we plan to open-source SiteGrinder, which would allow continued development by anyone. In either case such a change will probably result in an improvement in fixes and feature additions to the project over what we have been able accomplish recently in our difficult financial condition.
We are in the process of transitioning documentation, downloads, etc to free services. Going forward we will be updating the blog at http://sitegrinder2014.wordpress.com with additional information because our website at medialab.com will eventually be closed.
For current projects we highly recommend keeping a bootable version of your operating system and Photoshop version because new versions of Photoshop and/or your OS may not continue to be compatible. Below you can find specific information about the transition:
1. Activations We will be releasing a version of SiteGrinder in the near future with some bugfixes. For the moment the activation system will function as before but it will probably change with the transition. At the very least a new version of SiteGrinder will be released that will still allow activation once the medialab.com domain is transitioned to new owners. The Media Lab store is closed. If an agreement to transition the product to a new company is finalized sales will recommence as soon as possible with the new company. In the event of open-sourcing, of course, there will no longer be sales of the product.
2. Documentation For the time being we will keep the documentation wiki alive. We are looking into converting it into a free wiki format. It will also be made available as a pdf. The documentation wiki will be moved to a free service and we will announce its new location at the sitegrinder2014 blog mentioned below. You can export your own version of the wiki docs from this page: https://sitegrinderhelp.atlassian.net/wiki/spaces/exportspacewelcome.action?key=sitegrinderhelp The instructional videos will remain on YouTube.
3. Support March 14th was the final date for monthly paid tech support renewals. Paid support will continue through April, after which point we will be closing the Zendesk ticket support system. After that point support will be limited to public forums or will be taken over by the new company. Some of the original SiteGrinder development and support team members may be available for freelance consulting on specific projects in the future. Check sitegrinder2014.wordpress.com for updates on this. The best resource for your specific support questions is the frequently updated Solution Finder page in our documentation wiki: https://sitegrinderhelp.atlassian.net/wiki/display/sitegrinderhelp/Solution+Finder
4. Other Tools You May Want to Consider While no product or service works exactly like SiteGrinder, there are a number of choices for similar workflows. Some of these solutions even address some of SiteGrinder's weaker areas, such as its inability to create "responsive" mobile sites. - There are a few PSD-to-web online products available that will auto-convert PSDs to web code. - There are slicing services available that will also perform this function, including setting up a CMS. - Adobe Reflow in conjunction with Adobe Muse may be a good option for many of you. - Web sites like Wix.com, Basekit.com, and Squarespace.com provide robust online WYSIWYG page design and CMS tools.
5. Our Website The medialab.com website will be going away in the next few months. Updated information will be posted to http://sitegrinder2014.wordpress.com. We are heartbroken at this very unfortunate turn of events.
Thank you for your support in the past, and we wish you well in the future.