Forums/SiteGrinder 3/Installing, Launching and Activating

Answered

"Couldnt launch SiteGrinder 3 engine"

Jim Parks
asked this on October 02, 2011 02:34

I just installed SiteGrinder 3. The process seems to have gone fine. When I try to open the SiteGrinder engine from within Photoshop (CS4) I get a small dialog box with the above message.

When I try to launch the engine from the SiteGrinder program folder I get a box stating that "There is no disk in the drive. Please insert a disk into drive\Device\Harddisk3\DR3."

Thanks for the help.

JP

 

Comments

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Jeanette

I am having the same problem with Windows 7, Photoshop CS5 and SiteGrinder 3.    This is the second time.  The first time I downloaded and reinstalled.  It forgot my serial number and made it a new install.  Now the information for websites in Design Manager and Content Manager are gone.

Jeanette

October 05, 2011 12:52
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Jeanette

I got a nice email back from support saying:

 

Typically this error message occurs when you have a removable drive that has been assigned the drive letter C:/.

To resolve the issue, use one of the following methods:
1. Insert a removable disk in the removable drive before you start the computer.
2. Change the drive letter assignment for the removable drive to a letter other than C.

To change the drive letter assignments in Windows 7, see this article:

http://windows.microsoft.com/en-US/windows-vista/Change-add-or-remove-a-drive-letter

October 06, 2011 13:58
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Katarina Martenson

I'm having the same problem but on Photoshop CS5 + OS X Snow Leopard. It doesn't launch, keep getting me this dialogue box saying ”Couldnt launch SiteGrinder 3 Engine”. 
Can someone solve this problem for me, please? Thanks in advance.

October 25, 2011 09:47
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Katarina Martenson

Help! No one?

October 26, 2011 02:20
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Jim Parks

Hey. I am on Windows 7 but I had to do a clean install of my OS. Something got broken somewhere, but things are working now. Who know what the root cause was. All the best.

October 26, 2011 13:18
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Katarina Martenson

Okey, I suspect the root. I hoped to avoid it but it seems I have to clean it out. Thanks for your tip! =)

October 26, 2011 20:17
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Katarina Martenson

Problems solved! Support never got back to me with my urgent need of help and I can't wait. Here's what I had to do in my Mac using OS X 10.6.8:

-> Create a new user account.

That's it, then use that new account, no need to re-install any software. Just open Photoshop, create your fiction webpage just for a test in Photoshop. Go to Archive and choose from Automate-menu SiteGrinder 3.
SiteGrinder will run without any problem. Only thing left to do is to activate SiteGrinder. I don't know if this step will help on Windows though.

If anyone else is having the same problem on OS X, here's the solution. =)

October 27, 2011 10:58
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Jeanette

Katarina thank you for posting your solution - it will help someone with the same problem another day.

Jeanette

October 27, 2011 11:02
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Katarina Martenson

You're welcome. That's why I posted my solution, just in case someone should run into the same problem. On Windows, I should go for creating a new user account. Maybe this step work on Windows too. =)

October 27, 2011 20:29
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Diane Thomas

Katrina I am having the same problem, also on a Mac using OS X 10.6.8, only I am using Photoshop CS4.  I only do 1 website and make updates to it once a month.  It seems like every month it's something else that goes wrong.  This time the SiteGrinder 3 engine won't launch.  It won't launch manually either.  What now?

Thank you so much for your help.

Oh, I am attaching my file, just in case there is something wrong with it.

November 04, 2011 16:46
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Katarina Martenson

I opened your file in Photoshop, when using my new account I had to create earlier Sitegrinder 3 open up without any problem. Your file has no problem. Have you tried to create a new account on your Mac? You can put your files your work with in the folder named Shared. From that folder, when logged in to the new account you can get your files and continue work with them. I hope this is of any help to you.

Oh, I found a new problem when using Sitegrinder 3. I thought I got a virus in the computer but realised it has antivirus software running but Sitegrinder 3 want to uninstall Flash. Don't uninstall it, I think Sitegrinder 3 need Flash.

November 04, 2011 23:18
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Diane Thomas

Thank you Katarina for your help.  I did exactly as you suggested and it just doesn't work for me.  First off, when I opened with my new account it was like opening my Mac for the first time.  I have so many Adobe programs, font plug-ins, font management, etc. it would take me hours to re-set up my computer under the new account.  Not only that, but when I opened my file in Photoshop CS4 I got all the font conflict errors!  Not fun. When I tried to automate the file, guess what?  No SiteGrinder 3 engine!  That was enough for me.

I have been trying for the better part of a year to get SiteGrinder 3 to work and have had nothing but problems.  As I mentioned earlier, it's like something new goes wrong just about every month.  Basically I have had it with the software!!!!!  Yes, I am totally frustrated.

 I haven't a clue as to what I can do to get my client's website updated for November.  Do you?

Again, thank you for your help.

Diane

November 05, 2011 10:37
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Katarina Martenson

Hmm, reminds me of one thing. Have you downloaded any new (free?) fonts? Or you just have broken fonts, If so, then drag the font folder outside the system folder and then back, like to the desktop and back to its location. Broken fonts should then be gone, I know broken fonts can interrupt the system. I've did that years ago, after that my old Mac I was using back then (a PowerMac G4) was running fine. Since then I've been careful with installing fonts. All you need to do is to drag the font folder outside its location and put it on the desktop, then drag it back to its location where it should be.

In your new account you don't need to install all your softwares etc again, they're already installed once. All you do is to go to your application folder where they are located, you reach them from that folder. :-) 

November 05, 2011 12:36
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Katarina Martenson

You may need to copy your fonts before replacing the font folder. The system will ask you if you want to replace the font folder when dragging it back. If SiteGrinder start wihtout any problem you had broken fonts. Now, install one at a time, try to start SiteGrinder after each install of each extra font you know you've installed beside the regular ones that come along with the system. It's a long progress but you will find the broken one, if there are a font that is interrupted.

November 05, 2011 12:42
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Diane Thomas

Again Katarina, thank you for your help.  As a very busy graphic designer with a fully functioning Mac Intel Quad Core, running Adobe CS5 software and managing my fonts with Suitcase Fusion 3, it's not in my best interest to establish a new account name and go through all the hassles of getting that to work.  Especially when I would have to go back to my original account name to work on my ongoing projects.

The font thing isn't a problem for me because Suitcase Fusion 3 does an amazing job of managing my fonts.  That plus I also have Font Doctor in case there is a problem.

This website that I have been updating is for a print customer (I have been producing his monthly tabloid size newsletter for 11 years) and I do it more as a courtesy than anything else.  However, when I upgraded to SG3 all 'hell' broke loose and it has come to the point where it just isn't worth my time or my sanity!

I have a very good friend, another graphic designer, who knows wayyyyy more about SG3 than I do and has helped me tremendously in the past.  His suggestion was to uninstall my Flash Player and install an earlier version.  That's because in the past 30-days there was an upgrade to Flash Player and he figured that that's what was causing my problems.  Well, even that didn't work..

Having been in the commercial printing industry, starting as a typesetter in 1972, and freelancing for the past 14 years in my own graphic design business, I have 'never' given up on a project…until now.  That's not to say that I think I know everything about everything, because I do not.....no way!

I am just so disgusted with Media Lab and SG3.  It's been a headache since day one.  And their blaming Adobe for the problems doesn't help the users of their software.  To me that's a cop-out.

As I mentioned in my first post, I started using SiteGrinder with version 2.  Once I got a handle on the program it was great.  When SG3 came out I fell for the so-called wonderful advancements that were possible…and that's when all hell broke loose.  It's been a year +/- and I'm done!!!

 

November 05, 2011 13:32
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Stephanie

I have installed the demo for SG3 in Photoshop CS5 Extended.  When attempting to load SG from the file>automate menu, I get an error stating "SiteGrinder 3 Engine Not Found.  Couldn't load SiteGrinder 3 Engine."

When I load SG3 manually outside photoshop, and then try to load it in photoshop via the automate menu, I get a DebigBreal -- Application will exit Assertion Failed message with all kidns of letters numbers and symbols.

How can I evaluate a product for purchase if I can't even get it to operate?

I am running WIndows XP

 

*posted in a support ticket as well*

April 19, 2012 11:00
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Stephanie

app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
app path: "E:/Program Files/SiteGrinder 3"
;; server started
;; SITEGRINDER 3: Started a new server on port 3003
;; server started
;; SG: Started a new server on port 3002
app path: "E:/Program Files/SiteGrinder 3"
;; server started
;; SITEGRINDER 3 WEB SERVER: Started a new server on port 3000
;; SG: [1] Handling #<S-HTTP-SERVER:HTTP-REQUEST GET "/qs/endconversion.html" 20
08E0F7>
;; SITEGRINDER 3: Running sg-ps-request-action  handler: (/qs), http-request: #<
S-HTTP-SERVER:HTTP-REQUEST GET "/qs/endconversion.html" 2008E0F7>, stream: #<COM
M:SOCKET-STREAM 200CE8AB>

;; SITEGRINDER 3: path: "/qs/endconversion.html"

 

this is the debug data.  Can I assume that the issue is that my "C" drive is not my system drive and that "E" is...which is where my program files folder is....and that photoshop is actually installed on my "F" drive?  If so, then please tell me how to fix this. 

 

 

April 19, 2012 13:35
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Chris Perkins
Media Lab, Inc.

Stephanie,

If you are encountering an assertion, try these plugin files. One for Windows 32, one for Window 64. Get whichever you are.  (Windows 32 I think)

 

http://www.medialab.com/downloads/SG3.5.5_win_plugins_folder_32bit.zip

http://www.medialab.com/downloads/SG3.5.5_win_plugins_folder_64bit.zip

1. Quit Photoshop

2. Unzip the above to new plugin files. Place them in C:\Program Files\Adobe Photoshop\Plug-Ins\Media Lab SiteGrinder 3\  replacing the plugin files of the same name there now.

3. Launch Photoshop and continue.

Chris

April 20, 2012 10:26
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Stephanie

Hi Chris,

I did try the plugins in that zip for 32 bit that you posted in the support ticket I created, unfortunately that didn't work.  I did update the support ticket yesterday.

April 20, 2012 11:27
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Chris Perkins
Media Lab, Inc.

You are still getting the assertion window when you open SiteGrinder from the File Automate menu?

April 20, 2012 12:02
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Stephanie

yes I am still getting the same errors as before overwriting files with what is in that zip file.

April 20, 2012 12:32
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Stephanie
  • OK I did what you asked with the zipped files, unfortunately I am getting the same errors as before.

    Am I safe in assuming that my drive paths are proving to be an issue here? I dont have my operating system on C drive, it is on E drive, and my program files are located on F drive.

    Here is the debug output using the debug version of the sitegrinder engine exe file

    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    app path: "E:/Program Files/SiteGrinder 3"
    ;; server started
    ;; SITEGRINDER 3: Started a new server on port 3003
    ;; server started
    ;; SG: Started a new server on port 3002
    app path: "E:/Program Files/SiteGrinder 3"
    ;; server started
    ;; SITEGRINDER 3 WEB SERVER: Started a new server on port 3000
    ;; SG: [1] Handling #<S-HTTP-SERVER:HTTP-REQUEST GET "/qs/endconversion.html" 20
    08E0F7>
    ;; SITEGRINDER 3: Running sg-ps-request-action handler: (/qs), http-request: #<
    S-HTTP-SERVER:HTTP-REQUEST GET "/qs/endconversion.html" 2008E0F7>, stream: #<COM
    M:SOCKET-STREAM 200CF45B>

    ;; SITEGRINDER 3: path: "/qs/endconversion.html"

April 19, 2012 13:55
^ This is my update to the support ticket yesterday after overwriting the plugin files with the ones in the zip file.
April 20, 2012 12:34
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Chris Wrinn

A year later and I'm having the same problem. No one is here to help anymore.

March 20, 2013 15:29